Privacy Policy


This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know how their personal data is used, and that it will not be passed to a third party without their knowledge.

Our policy models the requirements of the General Data Protection Regulation (GDPR). These privacy requirements are more rigorous and exceed the protections offered by, for example, US or Australian legislation.

We will preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Except as set out below, we do not share, or sell, or disclose to any third party, any information collected through our website.

The basis on which we process information about you

The law requires us to determine under which basis of the six defined in the regulations, we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we will immediately stop processing your data. Personal data no longer relevant is deleted from our systems after 12 months.

If the basis changes then if required by law we will notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Collection and storage of personal data, nature and purpose of their use

When you visit our website, we will collect and store certain personal data.

When you access the website available at, the browser installed on your device will automatically send messages to our web server. We will automatically store the following information about you in a temporary log file:

  • IP address of the requesting computer,
  • Date and time of the request,
  • Content of the request (specific page),
  • Access status/HTTP status code,
  • The respectively transferred data volume,
  • The referrer website,
  • Your browser,
  • Operating system and user interface,
  • Browser language and version.

This data will be stored until their automated deletion. The data is processed for the following purposes:

  • Assurance of a flawless connection to our website,
  • Assurance of the comfortable use of our website,
  • Analysis of the system security and stability,
  • other administrative purposes.

The data processing is based on Article 6 paragraph 1 sentence 1 lit. f GDPR.

We have a legitimate interest in collecting and processing the data and do so for the purposes specified above. The data is in no case collected or processed for the purpose of identifying you personally.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract and we have a legitimate interest based on Article 6 paragraph 1 sentence 1 lit. f GDPR.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We will continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message via e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us. However, if you do so, you may not be able to use our website or our services further.


We may offer you to subscribe to our newsletter, which will inform you about current interesting offers by our company. Your subscription will be based on your consent to receive the newsletter. The advertised goods and services are specified in the declaration of consent.

Your email address is the only mandatory data for receiving the newsletter. We will store your email address for the purpose of sending you our newsletter. The legal basis is Article 6 paragraph 1 sentence 1 lit. a GDPR.

You may revoke your declaration of consent granted for receiving the newsletter at any time and thereby cancel your subscription. You can revoke your consent by clicking on the link provided in each newsletter email, or by contacting us at the contact details provided in the legal notice of this website.

3. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a legal obligation.

For example, we may be required to give information to legal authorities if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us.

4. Publicly Accessible User content

This is information provided where, by checking/ticking a checkbox incorporated in your submission, you understand that it will be publicly accessible and/or may be shared with a third party.

This also applies where you use your social media or other third party website account. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We do not have access or control to such information.

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

4.1. posting a message or comment on our blog

4.2. tagging an image

4.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically, instead of holding them in a moderation line.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When posting personal information that is publicly accessible, it is up to you to satisfy yourself about the security level or intentions of any third pary who might use it.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us.

5. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we will investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we will remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we will not correspond with you about it.

6. Use of online payment systems

We may provide online payment options. This will require you to disclose the personal data that is necessary for us to process your transaction. Mandatory data required for processing transactions are clearly marked as such, the disclosure of all other data is voluntary. We will process the data disclosed by you for the purpose of processing your transaction. You may, in as far as necessary for processing your purchase, also disclose your data to third parties, for example payment gateways. The legal basis is Article 6 paragraph 1 sentence 1 lit. b GDPR.

At the point of payment, you are transferred to a secure page on the website of Stripe or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us. The payment process is encrypted to prevent unauthorised third-party access to your personal data and payment data.

Stipulations under commercial and tax law require us to store your address and order details for a period of seven years. We impose a restriction on the data processing after a period of two years, which means that your data will only be used if required for compliance with statutory obligations.

7. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

8. Sending a message to our support team

When you contact us, whether by phone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

9. Making a complaint

When we receive a complaint, we record all the information you have given to us.

We use that information to try to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

10. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

11. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as 24 hours or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. You can choose not to accept them.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

11.1. to track how you use our website

11.2. to record whether you have seen specific messages we display on our website

11.3. if you use an account, to keep you signed in to our site

11.4. to record your any answers to surveys and questionnaires on our site while you complete them

11.5. to record the conversation thread during a live chat with our support team

We provide more information about the cookies we use in our Cookies Policy.

12. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

13. Our use of re-marketing

Remarketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advertisement for products or services when you visit some other website. We do not use remarketing cookies.

Disclosure and sharing of your information

14. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

15. Third party advertising on our website

We do not use third party advertising on our website.

16. Credit reference

To assist in combating fraud, we will share information with credit reference agencies, should a customer instruct their credit card issuer to cancel payment to us after receiving their product/service without contacting us.

17. Data may be processed outside the European Union

We may use outsourced services in countries outside the European Union from time to time in aspects of our business.

Accordingly data obtained in any country could be processed outside the European Union. For example, some of the software our website uses has been developed in the US.

Your rights as a data subject in the meaning of the GDPR

You have the following rights:

18. Access to your personal information

18.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

18.2. To obtain a copy of any information that is not provided on our website you may send us a request.

18.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

19. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us.

This may limit the service we can provide to you.

20. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we will first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other Information

21. Use of site by children

21.1. We do not sell products or provide services for purchase by children, nor do we market to children.

21.2. If you are under 18 you may use our website only in the course of your lawful employment or with consent from a parent or guardian.

22. Encryption of data sent between us

Our website uses the established SSL/TLS encryption method (secure socket layer/transport layer security) in conjunction with the highest encryption level supported by your browser. This is usually a 256-bit encryption. If your browser does not support 256-bit encryption, we will instead use 128-bit v3 encryption technology. The “https://” in your browser’s address bar or the closed padlock in the lower status bar show you whether the transmission is encrypted or not.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for the closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

23. How you can complain

23.1. If you are not happy with our privacy policy or if have any complaint then you can contact us.

23.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us.

23.3. In most cases, you will be able to contact the supervisory authority holding jurisdiction for your usual place of residence.

24. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

24.1. to provide you with the services you have requested;

24.2. to comply with other law, including for the period demanded by our tax authorities;

24.3. to support a claim or defence in court.

25. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

26. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Updated July 2, 2020